For Medicaid health plans, managing substance use disorder (SUD) populations comes with unique challenges. Many individuals face barriers to care, from transportation and stigma to past negative experiences with the healthcare system. Traditional models of care often don’t meet people where they are, leading to missed opportunities for engagement and support.
At Wayspring, we believe everyone deserves a real chance at recovery—without judgment and without giving up. That’s why we partner with health plans, providers, and community organizations to offer a high-touch, flexible approach designed for real-life challenges.
A Care Team that Never Gives Up
In our latest case study, we share the journey of one individual who faced significant mental health challenges, multiple hospitalizations, and repeated setbacks—but with consistent, compassionate support, they were able to reconnect with care and take steps toward stability.
16 months of engagement to ensure support never stopped
71 touchpoints to build trust and address real-life barriers
Flexible, whole-person care that adapted to changing needs
What Health Plans Can Learn from This Case Study
How personalized, high-touch engagement improves SUD treatment retention
Why persistence—without pressure—matters in long-term recovery
How Medicaid and other health plans can better support members with SUD
This isn’t just about reducing healthcare costs—it’s about helping people stay connected, supported, and empowered on their own terms.
Read the full case study to see how a thoughtful, member-first approach makes all the difference.